Browsing Tag Passenger rights
Air transport. The Court of Justice ruled that a failure of the aircraft refuelling system can be regarded as an extraordinary circumstance within the meaning of Regulation (EC) No 261/2004
By its judgement in Case C‑308/21, the Court of Justice ruled that, where the airport of origin of the flights or aircraft is responsible for the aircraft refuelling system, a generalised breakdown in the supply of fuel can be regarded as an ‘extraordinary circumstance’ within the meaning of article 5(3) of Regulation (EC) No 261/2004.
Air transport. Advocate General Jean Richard de la Tour finds that EU law does not prevent the conferral on a national body of the power to request air carriers the payment of a pecuniary compensation to passengers
Advocate General Jean Richard de la Tour stated in his opinion that article 16, paragraph 1, of Regulation 261/2004 does not preclude national law from conferring on a national body the power to request an air carrier the payment of a compensation to a passenger for the cancellation or long delay of a flight, insofar as the air carrier and the passenger are not precluded from bringing an action before the national judge on matters pertaining to the compensation.
Air transport. The Court of Justice rules on the right of passengers to pecuniary compensation in case of cancellation of their flight due to a strike
The Court of Justice of the European Union provided interpretive guidance on the concept of «extraordinary circumstances» with regard to the case where the flight was cancelled due to a strike of the staff of the air carrier, called in solidarity with the strike launched against the parent company of the air carrier, prolonged beyond the period originally announced by the trade union, in spite of the fact that an agreement was reached in the meantime with the parent company.
Air transport. 16 airlines commit to protect passengers in case of flight cancellations
The Consumer Protection Cooperation Network of national enforcement authorities of the European Union and 16 major airlines reached an agreement whereby the airlines made several commitments to better inform and timely reimburse passengers in case of flight cancellations, including the commitment to refund passengers within 7 days as required under European Union law.